John M. Lajoie, CLI, CCDI, CII, BCPI

John M. Lajoie is known throughout the country for his skill and experience as a private investigator, and for his dedication to the field of professional private investigation. Lajoie has turned the one-man operation he began in 1989 into one of the largest investigative firms in the Commonwealth of Massachusetts . John is a Certified Legal Investigator, a Certified Criminal Defense Investigator, a Certified International Investigator, and a Board Certified Professional Investigator. His case experience has ranged from high-profile homicides to simple auto accidents, and his client base from the rich and famous to the homeless and indigent.

John is a member of many national and international professional investigator organizations and is frequently recognized by these groups for his outstanding work and contributions to the investigative profession and the community. John is a member of the prestigious BCPI Certification Board of the United States Association of Professional Investigators (USAPI) headquartered in Washington , DC , is a Past President of the Licensed Private Detectives Association of Massachusetts (LPDAM), and has served four terms as the Northeast Regional Director for the National Association of Legal Investigators (NALI). John is the current Certified Legal Investigator (CLI) Chairperson for NALI and is charged with the administration of the prestigious CLI Program (go to www.NALIOnline.com for more information). In October of 2002, Lajoie was recognized nationwide as the Investigator of the Year as conferred by the National Association of Investigative Specialists, based in Austin , TX . That same year, he was a finalist for the International Investigator of the Year. Lajoie, an award winning author, has produced numerous publications, and in August of 2005 AuthorHouse published his critically acclaimed non-fiction book, Trials and Tribulations of a Real Life Private Eye, a writing of open and honest dialogue about the realities of private investigation told through experience, anecdotes, and true stories. Trials and Tribulations has just recently been released in hardback by the puiblisher.

Mr. Lajoie’s intuition, investigative acumen, knowledge base, worldwide contacts, dedication to client, and incredible work ethic has earned him the sterling reputation as one of the most successful and effective contemporary private investigators in the United States. Respected criminal defense attorney Peter L. Ettenberg wrote what follows to Lajoie after a high profile homicide trial in which Lajoie was the lead defense investigator:

“I want you to know that one of the reasons we put up the fight we did was due to your dogged efforts. You never gave up. You never got discouraged. If a roadblock appeared, you found a way around it. You took a great load off my mind by not having to "think of everything." We're a pretty good team together and I'm grateful for that. I can't tell you how much I appreciate your thoughtful analysis of issues dealing with the investigation and how it all ties together. You clearly are a great PI!! I look forward to MANY more years slugging it out in the trenches with you.”

Lajoie was born and raised in Worcester , Massachusetts and now lives in Sterling with his wife, Susan, and their three children. Mr. Lajoie’s current Curriculum Vitae.

Susan J. Lajoie (Office Manager/Investigator)

SLajoie@privateinvestigator.com

The Manager/Investigator at Lajoie Investigations, Inc. is an extremely experienced investigative case file manager and administrative professional. Mrs. Lajoie also conducts all inside investigations, preliminary investigations on surveillances, background checks, asset checks, locate investigations, et cetera. Mrs. Lajoie has a knack for locating individuals, witnesses, claimants, insurers, and generally anybody she is requested to find. She is an expert computer database information retriever and provides all preliminary information on numerous types of investigations. Her report management style has been complimented by various clientele and she has appeared in local and regional news media. Company management and field investigators alike consider Mrs. Lajoie the pulse of Lajoie Investigations, Inc.

Accounts and Finance Manager of Lajoie Investigations, Inc. is well known for her telephone skills amongst our unique clientele. She has been praised for her soft touch concerning accounts and client financial management and is responsible for maintaining superior relations with all existing clients.

Tricia Bonzey (Sr. Field Investigator)

TBonzey@privateinvestigator.com

Tricia Bonzey has been working at LII since 1995.  She started as an administrative secretary, was promoted to administrative investigator, eventually became the office manager, and then went on the road as a field investigator in 2001.  Although trained by John Lajoie, Tricia has a unique investigative style that is a superb compliment to her outgoing personality.  People want to give her information, and she’s good at getting it out of those few who are reluctant. Her investigative talents in the area of complicated SIU insurance investigation, wrongful death, personal injury, criminal defense, auto accident, and general & commercial liability claims investigation are extremely strong.  She can start a complicated investigation from scratch, investigate it to a successful conclusion, and complete a detailed report without administrative assistance; and she types in excess of 120 words per minute. 

It does not do her justice to comment that Ms. Bonzey’s time management techniques are legendary.  Her efficiency, professionalism, trustworthiness, and top work product has brought LII accolades from just about every client she has worked with. Tricia works the entire state of Massachusetts , but is frequently conducting investigation in the central and western areas of the state. A lifelong resident of Massachusetts , Tricia is a MA licensed private detective, a member of a number of investigative associations, and a leader in the field of professional private investigation.

Jessica Civale (Field Investigator)

JCivale@privateinvestigator.com

Jessica Civale came to work for LII in 2003 and to say that she has made a substantial impact with clients and her fellow employees would be an understatement. Level headed and extremely affable, Jessica is a top of the line investigator with over five years of investigative experience.  She came to LII from another agency and has been producing with great results ever since. In addition to investigating complicated death investigation, criminal defense cases, and sensitive corporate due diligence matters, Jessica’s forte’ is SIU and liability insurance investigation in the Boston metro, Lowell, and Lawrence districts, tough areas known for insurance fraud.  Ms. Civale’s matter of fact professional style and wide smile compliment her investigative talents in such a way that even a critical adversary ends up liking her.  And the clients love her, as well as the effective results of her investigations that are documented in her superior reporting style.  Originally from Connecticut , Jessica lives in Massachusetts and is a member of a number of professional associations.

Kellie Yankauskas (Field Investigator)

KYankauskas@privateinvestigator.com

Kellie Yankauskas came to LII in 2005 after internships with the Massachusetts Bay Transportation Authority Police, and the MA Criminal History Systems Board as a CORI analyst. Hungry to learn the business, Kellie made the transition from field investigator trainee to a competent field investigator in a short period of time.  Trained by John and Susan Lajoie, Tricia Bonzey, and Jessica Civale, Kellie specializes in insurance SIU and all lines liability investigation.  She quietly goes about her business, obtaining an excellent, result oriented work product. Her reliability and work ethic is unquestioned and extremely dependable, and her time management skills are superb. Kellie covers the geographical areas of eastern Massachusetts , including Boston metro, and is a lifelong resident of the Commonwealth.

Debra A. Zellen (Field Investigator)

To say that Debra Zellen is a ball of energy is an understatement. Deb started with LII in 2006 after graduating from the Boston University Professional Investigation Certificate Program and has been diving head strong into SIU and insurance claims investigations ever since. Deb has a degree in Criminal Justice and came to LII from Blue Cross Blue Shield where she worked as a claims auditor.

Deb is a competent filed investigator experienced in the art of interviewing, and has a unique style that assures cooperation and success. She is extremely affable and her smile exudes confidence. Deb handles cases from the South Shore area all the way to Springfield. She is a lifelong resident of Massachusetts.

Angela Germain (Field Investigator)

AGermain@PrivateInvestigator.com

Angela Germain started at LII in January of 2006 after having graduated early from college with a BA in English and Literature. So it is an understatement to say her writing skills are excellent. And she types about one hundred words per minute. Angela is very task, goal, and project oriented. She has great interpersonal and organizational skills and puts them to good use on our (your) investigative files. Angela is a quick leaner, a hard worker, and has a great sense of responsibility. Angela is top notch field investigator specializing in SIU, casualty claims investigation, legal investigation, and criminal defense. She’s an aggressive, yet customer service oriented, investigator. Her prior work experience includes insurance company office administration and historical research. Angela is also a lifelong resident of Massachusetts.

Megan Carr (Investigative Administrative Assistant)

LII@PrivateInvestigator.com

Megan Car began her work with LII in 2007 and has been a quick study. Meg provides administrative office investigative support to all our field and command investigators. Preliminary investigation that is required on case assignments is one of Meg’s responsibilities. Her research and administrative talent helps sustain our diverse investigation services and the needs of our clients. Meg’s friendly personality is a warm and welcome compliment to the staff of professionals at LII. Meg is also a lifelong resident of Massachusetts.

Scott, Joe and Matt (Surveillance Investigators)

Scott, Joe, and Matt conduct extremely competent and very successful surveillance investigation for LII.  We’d say more, but you know how secretive surveillance investigators can be.  And it’s a good idea that it stay that way!

Jessica Lajoie (Administration)

Jessica Lajoie works part time for LII as an administrative assistant and an investigator trainee.  She types over 100 words per minute and is very efficient.  Her social personality lends itself to successful investigation.  Everyone loves her. Jessica can talk to a street person one minute and fit right into the board room the next.  Extraordinarily talented in the arts, she is a natural communicator.